Jan 10

Save the date for cash flow workshop

Posted by Kirsten Hawke at Wednesday, January 10, 2018

The next few months can be financially challenging for business cash flow. 
BUSINESS buddy is hosting a workshop on February 19, 2018. 

Yes, it’s nearly next year already!

You’ll learn about:

•             The difference between profit and cash.
•             The working capital cycle.
•             The cash conversion cycle.
•             Your plan for cash flow improvement.
•             The seven key causes of poor cash flow.
•             Next steps and options for support.

Book your hot seat now!

Dec 20

Number Nurse® closedown

Posted by Kirsten Hawke at Wednesday, December 20, 2017

With the silly season here, The Nurses will be taking a well earned break over Christmas. 

Our offices will be closed from Friday the 22nd of December and re-opening on
Monday the 15th of January.  

If you are needing anything during this time, please drop us an email to and we will be in touch.

Have a safe and Happy Christmas.

Dec 08

Anjini is here to take your payroll pain away

Posted by Kirsten Hawke at Friday, December 08, 2017

Our East Auckland Number Nurse® Anjini has had a busy couple of months helping firms with their GST reviews & Xero tidy ups - we have even pulled her in to lend a helping hand at Number Nurses® HQ.   

On top of this, Anjini has passed her Xero Payroll Certification in October and is ready to take your Payroll pain away. 

Spending your weekends doing the books and filling in forms is as about as much fun as reading a 1992 women’s magazine in a doctor’s waiting room. We know you’ve got much better things to do and Number Nurse® Anjini is scrubbed up and ready to assist in an admin-ectomy. 

 Contact Anjini today to take your payroll pain away over the silly season. 

Anjini Singh - 021 157 3485 

Nov 30

Franchise Association NZ Awards

Posted by Kirsten Hawke at Thursday, November 30, 2017

Award Winning Nurses

Number Nurses® was well represented by Head Nurse Kirsten Hawke and Business Manager Deidre Morgan who scrubbed up for the Westpac New Zealand Franchise Awards Presentation and Gala dinner 2017 – held 11 November 2017 at the Tasman Room at Alexandra Park, Greenlane, Auckland.

It was with bated breath and oxygen masks at the ready, they waited to see if the Number Nurses® entry for the Best Emerging Franchise System award was a successful operation. 

The Category award was sponsored by MYOB and winner was announced as Zones Landscaping SpecialistsNumber Nurses® along with the other finalist Propertyscouts were awarded “Highly Commended”.  Whoop whoop!

Franchise Association of New Zealand (FANZ) promote The Westpac New Zealand Franchise awards, and entry is only open to its members.

Entrants go through a comprehensive process and are evaluated by the New Zealand Business Excellence Foundation based on the internationally-recognised Malcolm Baldrige criteria, used by 25+ countries as a standard for quality awards. 
The Awards are recognised as having some of the most rigorous criteria in the world.

Nov 21

West Auckland Know-How

Posted by Kirsten Hawke at Tuesday, November 21, 2017

Number Nurse® Camille has been wiping the sweat from business owners brows last month, taking on a few new clients, both large and small. Check out her latest testimonial: 

"Camille has recently signed me up to a Xero account to help me manage my growing online delivery business to get a clear picture without getting bogged down by record-keeping work so I can focus my mind on what really brings the money.

If you're looking to grow big or simply make a living while you enjoy life, Contact Camille. 

She's a fabulous number-nurse, an excellent teacher who will guide you through the nitty-gritty of managing the accounting side of your business."  
Cindy David - Director of Creative Balloons NZ

Contact Camille today and start focusing on what is important to you.

Camille de Guzman - 021 079 4884 

Nov 02

7 wise habits to strengthen the relationship with your team

Posted by Kirsten Hawke at Thursday, November 02, 2017

No one wants to go to work every day dreading the amount of time they are going to spend with his or her boss. 

At the same time, I don’t know any sane leader who looks forward to having bad relationships with team members. 
So the question then becomes, why are so many relationships between team members and their leader a major part of the reason people are unhappy at work?

The answer: Most leaders have the equation wrong.   

John Eades tells us why and gives us the right equation to be a great leader.
Read the full article here for his 7 wise habits to strengthen the relationship with your team.


Sep 28

Highlights from UNLEASH the HUGE power of small

Posted by Kirsten Hawke at Thursday, September 28, 2017

Unleashing the Huge Power of Small – Building an Amazing Business in Amazing Times

It was great to see so many SME operators play truant from the office Monday morning and head along to our Number Nurses® sponsored, Business buddy business-building event at the Howick Club, and what an event it was. To receive ideas and inspiration from one of the world’s leading entrepreneurs, mentors and public speakers was truly special.

Singapore-based Paul Dunn is a four-times TEDx presenter and he shared more than 70 ideas in four hours – simple ideas with big impacts; cost effective to implement and immediately able to apply to business operators ’portfolios of products and services.    

Paul spoke of technology, disruption, and the powerful opportunities that technology offers too – especially to connect meaningfully with customers; how important videos are for websites, that you’re 53 times more likely to attract and keep visitors on your site if you feature one.    

He highlighted the importance for speed in business (you don’t have to be big; being nimble is good), purpose (and how having a clear one can be game-changing), and choosing to play a bigger game.  

For better results, update the questions that you ask yourself. Instead of going for a 10 per cent increase in turnover, why not ask how you’d increase your business ten times?

Paul believes the way business was done changed in 2008, following the GFC. And maybe that was a good thing? Now there’s much more talk of purpose, and new business models such as social enterprise and social impact, as well as the importance of giving back.

And perhaps this is related, but there’s never been a better time to collaborate. Ask: “With whom can I partner or collaborate with” – and the big (and liberating) paradox for the day: “To play a bigger game, you must focus on the small things.”    

Paul gave examples of companies he has mentored and have increased their business growth by a couple of hundred percent and more. They were obviously listening when he said to them that  “Every one of us is under-charging.”

There was a big focus on pricing to build an amazing business; and the significance of behavioural economics – the way potential customers see things, such as figure totals on quotes. And the Q word was banned, why not call them plans instead and factor in value and delight. Check out what author Bri has to say on      

Environment dictates performance so make sure yours is creative and inspiring. Quoting Seth Godin, Paul challenged the concept of success; “The challenge is not to be successful, the challenge is to matter more.” And then organically (and ironically) the more we matter, the more successful we will be.

Move your business from the dispensable to the indispensable. “Instead of marketing to the masses, be irresistible to a specific group of people.” Niche marketing? Yes, but you can have multiple niches.  

And another friend of Paul’s, Simon Sinek who famously wrote Start with Why says: “Great companies don’t offer something to buy. Great companies offer something to buy into.”

Satisfying your customers isn’t good enough, either. Why wouldn’t you want to “Build beautiful systems that delight, connect and inspire.”

”Building an amazing business is all about connection,” says Paul. “Break everything you do into processes and ask of each, Is this how an inspiring enterprise would do this?” (Check out Flowers Unlimited in London, another of Paul’s delighted clients.)

Sinek again on building a business with purpose: When you know your why, your what has more impact. Differentiation comes from the clarity of why.  Your why must be front and centre; and True purpose is always human.

Ever wondered why we’re here? Brene Brown believes, “Connection is why we’re here – it gives meaning and purpose to our lives.”

And Bernadette Jiwa in her book, Meaningful: “The shortcut to more is to matter. Our job then is to build a business that really matters, one that makes a difference to ourselves, to our people, to our clients and to our world.”

Sure, travelling the world presenting and inspiring others is fulfilling for Paul, but it’s the work he does with the revolutionary social enterprise B1G1: Business for Good that he’s been involved with since its inception, that really makes him proud.

A global social enterprise, it stands for Buy one Give one and facilitates 612 projects in 28 countries – such as feeding the hungry, to restoring vision to the blind, with over 17 million global giving impacts already received.

B1G1 is a non-profit organisation with a mission to create a world full of giving, with Paul as chairman. Unlike conventional giving models, B1G1 helps small- and medium-sized businesses achieve more social impact by embedding giving activities into everyday business operations and creating unique giving stories. Every business transaction (and as a result, the business’ day-to-day activity) can impact lives for as little as just one cent.

Here’s something to constantly ask yourself and your team, and perhaps B1G1 Business for Good could provide the answer: “What can you do that costs next to nothing but totally changes the experience for the customer?”  

We’ll sign out with Paul’s good friend the Richard Branson: “Let’s you and I explore this next great frontier, where the boundaries between work and higher purpose are merging into one; where doing good really is good for business.”

We hope you’ve gained as much inspiration and a sense of wanting to do even better in our world, as we have from spending time with Paul Dunn. 

And lastly, to help in building amazing businesses in amazing times remember – the power of any idea is only ever in its implementation.

Thanks for joining Kirsten and the BUSINESS buddies to unleash your business’s potential.

Sep 11

Camille's invoicing tips

Posted by Kirsten Hawke at Monday, September 11, 2017

Our West Auckland Number Nurse® Camille would like to share some handy invoicing tips with you all this month. Here's what the Doctor ordered. 

When invoicing, make sure you have completed all the required documents for the clients, so they don’t have any issues when it comes to you sending them your bill.

When sending the invoice ask if there are any issues with the invoice sent, so if there is, it can be quickly resolved so the client can quickly process your invoice for payment, as they would have no other excuse not to pay your invoice.

It doesn’t matter how short your invoice payment terms are, if you don’t send the bill on time. Whether you give 30 days to pay, or just 7 – the clock doesn’t start ticking until the invoice is out the door.

Chase payments, don’t wait until an invoice is two weeks late before reminding a client they owe you.

Try sending a friendly email as the due date approaches.
Follow up again if they go past due.

If clients don’t respond to emails, pick up the phone.
You don't need to be scared of this. Don't let it drift.

It may not be the most fun part of being in business – but it could help you stay in business.

Contact your local Number Nurse® today for help with invoicing set up and debtor tips and tricks.

Aug 31

Why KPIs are important to your business success

Posted by Kirsten Hawke at Thursday, August 31, 2017

You’ve probably heard the term KPI (short for Key Performance Indicator) thrown around before. You may have even considered using KPIs to manage your business.

Here are a few reasons why KPIs can help your business.

To define what success looks like: The process of identifying & measuring KPIs forces you to look at what specific actions and behaviors will drive the company towards those goals. 

To focus everyone on the goal: Developing and tracking departmental KPIs not only show how departments work together to achieve the company’s goals, but how individuals can contribute to the company’s success. 

Because what gets measured gets managed: If you aren’t looking at something, how can you tell if it improves or deteriorates? Determining key business drivers and tracking their progress will help ensure that nothing slips through the cracks. 

To encourage accountability: Holding people accountable for results is tough. Unfortunately, if everyone thinks someone else is responsible then no one is truly responsible. 

To provide an opportunity for small wins: Employees feel empowered to make a difference when they see the needle move, so breaking down the goal into its key drivers can give them the opportunity to achieve the goal in stages.

For help monitoring your KPIs - contact us today.
It's as easy as 1, 2, 3.

Jul 27

EVENT OFFER: UNLEASH the HUGE power of small to build an AMAZING business 

Posted by Kirsten Hawke at Thursday, July 27, 2017

I am very excited right now. And I want to share that excitement with you. 

We’ve just pulled off a HUGE coup.
Specifically, we have just arranged for one of the world’s leading business thinkers and speakers — Paul Dunn — to present a stunning business-building event right here in our region. 

Tickets to see Paul are $139 BUT AS YOU’LL SOON SEE, I’M ALMOST BUYING YOURS FOR YOU. That’s how important this is. 

Paul’s flying in from his worldwide headquarters in Singapore to present live what he calls ‘UNLEASH the HUGE Power of Small to build an Amazing Business in these Amazing Times’.

It is stacked full of new insights for you.

Paul’s a 4 times TEDx speaker (that’s very much the pinnacle of speaking) so when he comes to town for a unique event, you want to let everyone you know about it.

I saw Paul recently LIVE and I’ve never resonated so much with a speaker before.
On top of that, Paul’s simply great at helping business owners build their businesses achieve seriously new highs.

And he helps them embed new meaning and purpose right into their businesses too in this event that’s very fast-paced and very, very different 

The magic of this event (live on Monday 25th September) is that Paul gives you insight after insight in the most inspiring of ways — ways that he calls ‘the Power of Small. 

You’ll see that almost all of the insights are zero-cost-to-implement ideas for you to apply. Instantly.  And you’ll see the difference instantly too. 

Talking of making a difference, Paul’s on a huge quest to do that in a profoundly important way — a way that’s already generated a staggering 110 MILLION giving impacts worldwide. 

People pay a fortune to get Paul and it’s extremely rare for someone like him to be able to be in our region. 

Again…’s the great part, you can get to experience him LIVE and I'm almost paying for your ticket!  You’ll be able to get in for just $69. 

But you do need to be quick! 

This is an incredibly special opportunity to seriously build your business, your revenues and your profits.

Check out this video from Paul or CLICK HERE to book your heavily discounted seat. 

You’ll love it. And that’s a personal promise.

See you there!