Sep 28

Highlights from UNLEASH the HUGE power of small

Posted by Kirsten Hawke at Thursday, September 28, 2017

Unleashing the Huge Power of Small – Building an Amazing Business in Amazing Times

It was great to see so many SME operators play truant from the office Monday morning and head along to our Number Nurses® sponsored, Business buddy business-building event at the Howick Club, and what an event it was. To receive ideas and inspiration from one of the world’s leading entrepreneurs, mentors and public speakers was truly special.

Singapore-based Paul Dunn is a four-times TEDx presenter and he shared more than 70 ideas in four hours – simple ideas with big impacts; cost effective to implement and immediately able to apply to business operators ’portfolios of products and services.    

Paul spoke of technology, disruption, and the powerful opportunities that technology offers too – especially to connect meaningfully with customers; how important videos are for websites, that you’re 53 times more likely to attract and keep visitors on your site if you feature one.    

He highlighted the importance for speed in business (you don’t have to be big; being nimble is good), purpose (and how having a clear one can be game-changing), and choosing to play a bigger game.  

For better results, update the questions that you ask yourself. Instead of going for a 10 per cent increase in turnover, why not ask how you’d increase your business ten times?

Paul believes the way business was done changed in 2008, following the GFC. And maybe that was a good thing? Now there’s much more talk of purpose, and new business models such as social enterprise and social impact, as well as the importance of giving back.

And perhaps this is related, but there’s never been a better time to collaborate. Ask: “With whom can I partner or collaborate with” – and the big (and liberating) paradox for the day: “To play a bigger game, you must focus on the small things.”    

Paul gave examples of companies he has mentored and have increased their business growth by a couple of hundred percent and more. They were obviously listening when he said to them that  “Every one of us is under-charging.”

There was a big focus on pricing to build an amazing business; and the significance of behavioural economics – the way potential customers see things, such as figure totals on quotes. And the Q word was banned, why not call them plans instead and factor in value and delight. Check out what author Bri has to say on      

Environment dictates performance so make sure yours is creative and inspiring. Quoting Seth Godin, Paul challenged the concept of success; “The challenge is not to be successful, the challenge is to matter more.” And then organically (and ironically) the more we matter, the more successful we will be.

Move your business from the dispensable to the indispensable. “Instead of marketing to the masses, be irresistible to a specific group of people.” Niche marketing? Yes, but you can have multiple niches.  

And another friend of Paul’s, Simon Sinek who famously wrote Start with Why says: “Great companies don’t offer something to buy. Great companies offer something to buy into.”

Satisfying your customers isn’t good enough, either. Why wouldn’t you want to “Build beautiful systems that delight, connect and inspire.”

”Building an amazing business is all about connection,” says Paul. “Break everything you do into processes and ask of each, Is this how an inspiring enterprise would do this?” (Check out Flowers Unlimited in London, another of Paul’s delighted clients.)

Sinek again on building a business with purpose: When you know your why, your what has more impact. Differentiation comes from the clarity of why.  Your why must be front and centre; and True purpose is always human.

Ever wondered why we’re here? Brene Brown believes, “Connection is why we’re here – it gives meaning and purpose to our lives.”

And Bernadette Jiwa in her book, Meaningful: “The shortcut to more is to matter. Our job then is to build a business that really matters, one that makes a difference to ourselves, to our people, to our clients and to our world.”

Sure, travelling the world presenting and inspiring others is fulfilling for Paul, but it’s the work he does with the revolutionary social enterprise B1G1: Business for Good that he’s been involved with since its inception, that really makes him proud.

A global social enterprise, it stands for Buy one Give one and facilitates 612 projects in 28 countries – such as feeding the hungry, to restoring vision to the blind, with over 17 million global giving impacts already received.

B1G1 is a non-profit organisation with a mission to create a world full of giving, with Paul as chairman. Unlike conventional giving models, B1G1 helps small- and medium-sized businesses achieve more social impact by embedding giving activities into everyday business operations and creating unique giving stories. Every business transaction (and as a result, the business’ day-to-day activity) can impact lives for as little as just one cent.

Here’s something to constantly ask yourself and your team, and perhaps B1G1 Business for Good could provide the answer: “What can you do that costs next to nothing but totally changes the experience for the customer?”  

We’ll sign out with Paul’s good friend the Richard Branson: “Let’s you and I explore this next great frontier, where the boundaries between work and higher purpose are merging into one; where doing good really is good for business.”

We hope you’ve gained as much inspiration and a sense of wanting to do even better in our world, as we have from spending time with Paul Dunn. 

And lastly, to help in building amazing businesses in amazing times remember – the power of any idea is only ever in its implementation.

Thanks for joining Kirsten and the BUSINESS buddies to unleash your business’s potential.

Sep 11

Camille's invoicing tips

Posted by Kirsten Hawke at Monday, September 11, 2017

Our West Auckland Number Nurse® Camille would like to share some handy invoicing tips with you all this month. Here's what the Doctor ordered. 

When invoicing, make sure you have completed all the required documents for the clients, so they don’t have any issues when it comes to you sending them your bill.

When sending the invoice ask if there are any issues with the invoice sent, so if there is, it can be quickly resolved so the client can quickly process your invoice for payment, as they would have no other excuse not to pay your invoice.

It doesn’t matter how short your invoice payment terms are, if you don’t send the bill on time. Whether you give 30 days to pay, or just 7 – the clock doesn’t start ticking until the invoice is out the door.

Chase payments, don’t wait until an invoice is two weeks late before reminding a client they owe you.

Try sending a friendly email as the due date approaches.
Follow up again if they go past due.

If clients don’t respond to emails, pick up the phone.
You don't need to be scared of this. Don't let it drift.

It may not be the most fun part of being in business – but it could help you stay in business.

Contact your local Number Nurse® today for help with invoicing set up and debtor tips and tricks.

Aug 31

Why KPIs are important to your business success

Posted by Kirsten Hawke at Thursday, August 31, 2017

You’ve probably heard the term KPI (short for Key Performance Indicator) thrown around before. You may have even considered using KPIs to manage your business.

Here are a few reasons why KPIs can help your business.

To define what success looks like: The process of identifying & measuring KPIs forces you to look at what specific actions and behaviors will drive the company towards those goals. 

To focus everyone on the goal: Developing and tracking departmental KPIs not only show how departments work together to achieve the company’s goals, but how individuals can contribute to the company’s success. 

Because what gets measured gets managed: If you aren’t looking at something, how can you tell if it improves or deteriorates? Determining key business drivers and tracking their progress will help ensure that nothing slips through the cracks. 

To encourage accountability: Holding people accountable for results is tough. Unfortunately, if everyone thinks someone else is responsible then no one is truly responsible. 

To provide an opportunity for small wins: Employees feel empowered to make a difference when they see the needle move, so breaking down the goal into its key drivers can give them the opportunity to achieve the goal in stages.

For help monitoring your KPIs - contact us today.
It's as easy as 1, 2, 3.

Jul 27

EVENT OFFER: UNLEASH the HUGE power of small to build an AMAZING business 

Posted by Kirsten Hawke at Thursday, July 27, 2017

I am very excited right now. And I want to share that excitement with you. 

We’ve just pulled off a HUGE coup.
Specifically, we have just arranged for one of the world’s leading business thinkers and speakers — Paul Dunn — to present a stunning business-building event right here in our region. 

Tickets to see Paul are $139 BUT AS YOU’LL SOON SEE, I’M ALMOST BUYING YOURS FOR YOU. That’s how important this is. 

Paul’s flying in from his worldwide headquarters in Singapore to present live what he calls ‘UNLEASH the HUGE Power of Small to build an Amazing Business in these Amazing Times’.

It is stacked full of new insights for you.

Paul’s a 4 times TEDx speaker (that’s very much the pinnacle of speaking) so when he comes to town for a unique event, you want to let everyone you know about it.

I saw Paul recently LIVE and I’ve never resonated so much with a speaker before.
On top of that, Paul’s simply great at helping business owners build their businesses achieve seriously new highs.

And he helps them embed new meaning and purpose right into their businesses too in this event that’s very fast-paced and very, very different 

The magic of this event (live on Monday 25th September) is that Paul gives you insight after insight in the most inspiring of ways — ways that he calls ‘the Power of Small. 

You’ll see that almost all of the insights are zero-cost-to-implement ideas for you to apply. Instantly.  And you’ll see the difference instantly too. 

Talking of making a difference, Paul’s on a huge quest to do that in a profoundly important way — a way that’s already generated a staggering 110 MILLION giving impacts worldwide. 

People pay a fortune to get Paul and it’s extremely rare for someone like him to be able to be in our region. 

Again…’s the great part, you can get to experience him LIVE and I'm almost paying for your ticket!  You’ll be able to get in for just $69. 

But you do need to be quick! 

This is an incredibly special opportunity to seriously build your business, your revenues and your profits.

Check out this video from Paul or CLICK HERE to book your heavily discounted seat. 

You’ll love it. And that’s a personal promise.

See you there!

May 19

Welcome to another Strategic Partner

Posted by Kirsten Hawke at Friday, May 19, 2017

Welcome aboard to another Number Nurses Strategic Partner - EqualBiz. 

Owned and operated by Karen Stevens, EqualBiz works with a wide range of clients and of course, are Xero Certified.  

Karen has joined forces with Number Nurses to empower business owners and make the Xero experience fun.

Accountants - Find out more about how Number Nurses can help you & your clients here
or contact a friendly Nurse today to become a Strategic Partner.

May 10

Top Notch Xero care

Posted by Kirsten Hawke at Wednesday, May 10, 2017

Welcome to our newest Strategic Partner - Chapmans Chartered Accountants.
They’ve teamed up with Number Nurses  to provide top notch Xero care to their clients.

Chapmans Chartered Accountants is one of the largest accounting firms in West Auckland, but the team are down to earth and ready to assist.
Financial success is about more than keeping the books in order.

Welcome aboard guys.

Want to become a Strategic Partner? Get in touch with the friendly Nurses today to find out how.

May 03

Welcome to our newest Nurse

Posted by Kirsten Hawke at Wednesday, May 03, 2017

We are excited to welcome Anjini  to the
Number Nurses® Family.
Anjini  has scrubbed up and is ready to provide Xero TLC in the East Auckland area.

About Anjini 

Anjini is the second Number Nurses® franchise owner and has signed up to look after the East Auckland area. Growing up in Howick and now residing in Dannemora with her two young boys, Anjini chose a Number Nurses® franchise as it offers flexibility around her family.

She brings to her Number Nurses® role a Bachelor of Business Degree in Accounting along with being an Associate Chartered Accountant (ACA) and specialises in training people in accounting software. 

Anjini has over 10 years  experience in Accounting and Finance. She has worked for many multi-national companies in a variety of roles and has seen it all before. It takes a lot to embarrass a
Number Nurse® - so contact Anjini today to find out how she can give you your time back.

Want to join Camille, Anjini & our Number Nurses family?
Take a look at our franchises on offer today.

Number Nurses® Franchises are ready for purchase now! 

Mar 17

Putting some structure into your business

Posted by Kirsten Hawke at Friday, March 17, 2017

Your business and your team are growing, and you can’t be everywhere at once. Sound familiar? 

It might be time to rethink your organisational structure. Small businesses do well with flat structures. At their best there’s a friendly, informal, ‘just get on with it’ feel to them as the team deals directly with the owner. 

With growth, some degree of hierarchy becomes inevitable. It can have negative connotations for people. Businesses described as ‘hierarchical’ can sound like they’re oppressive to the people who work in them and frustrating to customers.  

It doesn’t have to be that way. Depending on your approach, it can improve morale, productivity and your overall business success. It can be a very pragmatic solution when a business is growing and suddenly the team (and you) can’t keep everything in their heads any more. 

It’s possible to create a structured environment, with individual roles and responsibilities and, at the same time, encourage employees to express ideas freely. Whether we like to admit it or not, most of us like a bit of structure.

Aim for:

A guideline for employees to understand where they sit within a business model and what needs to be achieved in order to ascend the ranks or be promoted. Better communication flow; knowing the right person in each department or area to chat with regarding particular issues.


An environment where employees feel a lack of power, leaving a sense of being devalued. Stifling creativity when those at the bottom of the pecking order lack the confidence to come forward with new ideas and approaches.


What should you do?

Involve your team. Let them know why you want to change the current structure.
Seek their views on what works and what doesn’t. 

Whiteboard out the major processes to identify bottlenecks and where the business would benefit from better systems e.g. a ticketing system for repairs and complaints. 

Talk through options and how best to achieve the right outcomes. 

Hold regular meetings to support innovation amongst staff members and reiterate the company culture.

Put the structure back in your business today.


Mar 08

Alleviating reconciliation ailments

Posted by Kirsten Hawke at Wednesday, March 08, 2017

The joy of using Xero is that it makes bookkeeping tasks pain-free
and ensures your business accounts stay fit and healthy all year round.

Invariably, a late night or exposure to some bug when defences are weakened can cause an unexplained ailment that you may not know is lurking in the depths of your Xero account.

We’re talking about an unhealthy statement reconciliation report. In the same way your blood pressure should be regularly checked – you should regularly check the reconciliation report.

It’s a good habit to review it each time a compliance return is made, for example a GST, VAT or BAS report, depending on where you operate your business.


Click here to read the full tutorial in the latest edition of XU magazine.

Mar 01

There's a new Nurse in town

Posted by Kirsten Hawke at Wednesday, March 01, 2017

We  are excited to welcome Camille De Guzman to the Number Nurses Family.

Camille has put on the gloves, signed up for a Number Nurses Franchise and will provide Xero care in the West Auckland area.

So... Who is Camille?

Camille is the First Franchise Owner of Number Nurses NZ and Director of SME Accounts Services.

With an extensive background in finance & job management software She has more than 5 years of experience in Accounts/Finance role in the Property and Building Maintenance Industry. 

In addition to her many years in this role, she has a lot of experience using different accounting and job management software.

With a Diploma in Business and Business Management, Camille is also a Certified Accounting Technician and a Certified NZBAI Bookkeeper.

This Nurse means business, she is here to give West Auckland business owners their time back.


Want to join Camille & our Number Nurses family? It's as easy as 1,2,3....

Become a Number Nurse today.

Number Nurses® Franchises are ready for purchase now! 

For more information about this opportunity get intouch today.